WikiQueer:Abuse response

If you need help
If you need help with either submitting an abuse report or processing an abuse report, please ask on the talk page. You may also wish to directly message members of the team. A list of active team members may be found on the list of volunteers. Feel free to also contact members on their talk page.

Process

 * The processing of an Abuse Response case has three phases.


 * Alert: An attentive user notices a trend of vandalism from a given IP (or range) and reports the IP address here.
 * Under investigation: Once an alert is made, it is opened by a project member, who begins an investigation and compiles a report for use when contacting the ISP or organization responsible for the IP number.
 * In contact: Once a case has been investigated and a report prepared the case handler then attempts to contact the ISP or organization responsible for the IP address, explain the situation to the organization and points them to the prepared report. The case handler remains in contact with the organization, most likely by email, to answer any further questions or provide other requested information.

Once the case handler has made contact with the provider, the case remains open as long as contact continues. If the provider successfully resolves the complaint, the case handler closes the case, with a summary of the result. If the provider is unwilling to cooperate, the case is noted and closed with a summary of events.